Terms and Conditions

Last Updated: June-15-2025

1. Introduction

Welcome to ZingYo.in (“we,” “us,” “our,” or “ZingYo”). These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and services (collectively, the “Platform”) for food and grocery delivery services.

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Service Description

ZingYo provides an online platform that connects users with local food vendors, grocery stores, and restaurants for delivery services. We facilitate orders between customers and third-party vendors but do not directly sell food or grocery items.

2.1 Services Include:

• Online ordering platform
• Delivery coordination
• Payment processing
• Customer support
• Order tracking

2.2 Service Limitations:

• Services are available only in designated delivery areas
• Delivery times may vary based on location, weather, and demand
• Product availability is subject to vendor stock

3. User Registration and Account

3.1 Account Creation

• Users must provide accurate, complete information during registration
• Users must be at least 18 years old to create an account
• One account per user is permitted
• Users are responsible for maintaining account security

3.2 Account Responsibilities

• Keep login credentials confidential
• Notify us immediately of any unauthorized account access
• Update account information as needed
• Comply with all applicable laws and regulations

4. Ordering and Payment

4.1 Order Process

• All orders are subject to acceptance by the respective vendor
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability
• Prices are subject to change without prior notice

4.2 Payment Terms

• Payment is required at the time of order placement
• We accept various payment methods as displayed on the Platform
• All payments are processed securely through approved payment gateways
• Users are responsible for any applicable taxes and fees

4.3 Pricing and Fees

• Product prices are set by individual vendors
• Delivery fees, service charges, and taxes are clearly displayed before checkout
• Surge pricing may apply during peak hours or high-demand periods
• All prices are in Indian Rupees (INR)

5. Delivery Policy

5.1 Delivery Areas

• Delivery is available only within our designated service areas
• Service areas may change without prior notice
• Delivery addresses must be accurate and accessible

5.2 Delivery Times

• Estimated delivery times are approximate and not guaranteed
• Delays may occur due to weather, traffic, or other unforeseen circumstances
• We will notify users of significant delays when possible

5.3 Delivery Requirements

• Someone must be available to receive the order at the delivery address
• Valid identification may be required for certain products
• Delivery personnel will attempt contact if unable to locate the address

6. Cancellation and Refund Policy

6.1 Order Cancellation

• Orders may be cancelled before vendor acceptance without penalty
• Cancellation after vendor acceptance may incur charges
• We reserve the right to cancel orders due to pricing errors or product unavailability

6.2 Refund Policy

• Refunds are processed according to the original payment method
• Refund processing time may vary based on payment method (3-7 business days)
• Delivery fees are non-refundable unless the order is cancelled by us

6.3 Quality Issues

• Report quality issues within 24 hours of delivery
• Refunds or credits may be provided for legitimate quality concerns
• Photo evidence may be required for certain claims

7. User Conduct and Prohibited Activities

7.1 Acceptable Use

Users agree to use the Platform responsibly and in compliance with all applicable laws.

7.2 Prohibited Activities

• Providing false or misleading information
• Attempting to gain unauthorized access to our systems
• Interfering with Platform operations
• Abusing customer support or delivery personnel
• Using the Platform for illegal activities
• Creating multiple accounts to circumvent restrictions

8. Intellectual Property

8.1 ZingYo Property

• All Platform content, logos, trademarks, and intellectual property belong to ZingYo
• Users may not copy, reproduce, or distribute our content without permission
• ZingYo name and logo are protected trademarks

8.2 User Content

• Users retain ownership of content they submit
• Users grant ZingYo license to use submitted content for service improvement
• Users are responsible for ensuring their content does not violate third-party rights

9. Privacy and Data Protection

9.1 Data Collection

• We collect and process user data as described in our Privacy Policy
• Users consent to data collection and processing by using our Platform
• We implement appropriate security measures to protect user data

9.2 Data Usage

• Personal information is used to provide and improve our services
• We may share data with vendors and delivery partners as necessary
• Marketing communications may be sent based on user preferences

10. Limitation of Liability

10.1 Service Limitations

• ZingYo acts as an intermediary between users and vendors
• We are not responsible for food quality, safety, or vendor actions
• Service availability is not guaranteed at all times

10.2 Liability Exclusions

• We disclaim liability for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific order
• We are not liable for delays, cancellations, or service interruptions

11. Force Majeure

ZingYo is not liable for service delays or failures due to circumstances beyond our control, including:

• Natural disasters
• Government actions
• Technical failures
• Pandemics or health emergencies
• Labor disputes

12. Modification of Terms

12.1 Right to Modify

• We may update these Terms at any time
• Users will be notified of significant changes
• Continued use of the Platform constitutes acceptance of updated Terms

12.2 Effect of Changes

• Changes are effective immediately upon posting
• Users should review Terms regularly
• Disagreement with changes may result in service termination

13. Account Termination

13.1 User Termination

• Users may close their account at any time
• Outstanding orders and payments must be resolved before closure
• Account closure does not affect existing obligations

13.2 ZingYo Termination

• We may suspend or terminate accounts for Terms violations
• Termination may be immediate for serious violations
• Users will be notified of termination reasons when possible

14. Dispute Resolution

14.1 Governing Law

• These Terms are governed by Indian law
• Disputes are subject to the jurisdiction of courts in [Your City], India

14.2 Dispute Process

• Users should first contact customer support for dispute resolution
• Mediation may be required before legal proceedings
• Class action lawsuits are not permitted

15. Contact Information

For questions about these Terms and Conditions, please contact us:

ZingYo Customer Support

• Email: support@zingyo.in
• Phone: [Insert Phone Number]
• Address: [Insert Business Address]
• Website: www.zingyo.in

16. Miscellaneous

16.1 Severability

If any provision of these Terms is found invalid, the remaining provisions remain in effect.

16.2 Entire Agreement

These Terms constitute the complete agreement between users and ZingYo regarding Platform use.

16.3 Assignment

Users may not assign their rights under these Terms without our consent.

By using ZingYo.in, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: [Insert Date]